The 7 biggest mistakes owners with attendants make that quietly eat their profit
None of these need an accountant to fix. Each one has something you can start today with a notebook, and how MyProfits does it for you. Mistakes marked “A leak for you” came from your answers.
- 1
Judging the day by what the attendant hands you
A leak for youIf the only number you see is the cash handed over at night, you have no way to know what it should have been.
Say your attendant hands over GH₵ 550. Sales were really GH₵ 640. Without a record of each sale, that GH₵ 90 simply never existed.
Do this today
Ask for every sale to be written down as it happens, not totalled at the end of the day.
Or let MyProfits do it
Every sale your attendants record appears on your phone, with the day’s total and profit.
- 2
Letting attendants see your costs and margins
A leak for youWhen attendants know exactly what you make on each item, some start their own side deals or ask why their pay is what it is.
Say an attendant learns you make GH₵ 3 on a drink. Selling “their own” drinks from your fridge starts to look easy.
Do this today
Keep your cost book at home, not in the shop.
Or let MyProfits do it
On the shop phone, attendants sell without seeing your costs or profit. Only your PIN opens the full app.
- 3
Discounts you never agreed to
A leak for youA friend’s discount here, a round-down there. Each one comes straight out of your profit.
Say GH₵ 5 comes off ten sales a day. That is GH₵ 1,500 a month you never agreed to give away.
Do this today
Make one rule for who can give discounts and how much. Write it on the wall.
Or let MyProfits do it
Switch discounts on or off for each attendant. Regular customers get their agreed discount automatically.
- 4
Deleted and changed sales you never hear about
A leak for youA sale recorded then quietly deleted looks exactly like a sale that never happened.
Say two sales a day are “corrected” away. Without a record, you would never know.
Do this today
Tell attendants that mistakes are fine but must be crossed out, never erased.
Or let MyProfits do it
Sales can only be fixed for 5 minutes, and “Changed by attendants” shows you every fix and deletion.
- 5
Credit given by whoever is on shift
A leak for youWhen anyone can give credit, debts pile up with names you don’t know and promises you never heard.
Say an attendant gives GH₵ 200 of credit to a friend. If it isn’t recorded, it is just missing stock.
Do this today
Allow credit only with your approval, and write every credit sale with a name and a due date.
Or let MyProfits do it
Choose which attendants can sell on credit and take debt payments. Every debt appears in “Owed to you”.
- 6
Stock that walks out of the door
A leak for youIf sales don’t take items off your stock, you can’t tell a busy week from missing goods.
Say a carton of soap should have 48 bars left and has 40. With stock tracking, you see that the same day.
Do this today
Count your most valuable items when you open and when you close.
Or let MyProfits do it
Every sale takes items off stock. “Count your stock” shows the difference, and write-offs need a reason.
- 7
Not knowing who sold what
A leak for youWith two or three attendants, you can’t reward your best seller or spot a problem if every sale looks the same.
Say one attendant sells twice as much as the other. You won’t know unless each sale carries a name.
Do this today
Give each attendant their own page in the sales book.
Or let MyProfits do it
Each attendant has their own PIN. Receipts show who made each sale, and reports break sales down by attendant.
